Greetings jammers! This will be my third year co-organizing a Global Service Jam. I look forward to making this year’s Boston Service Jam a creative place where participants can really dig in and practice service design. My goal this year is to help jammers build confidence in developing, prototyping and presenting their design ideas.
I’m a senior user experience designer at Autodesk and have a Master of Design from Carnegie Mellon University. I co-organized the 2012 Pittsburgh and 2013 Boston Global Service Jams. I believe human-centered service design offers great opportunities to benefit the public good by thoughtfully combining technology, products and experiences.
I’m a Research Associate at the User Experience Center(UXC) in Bentley University and am currently pursuing Masters in Human Factors in Information Design at Bentley University. I am really excited about organizing the Boston Service Jam. I believe that the appropriate application of design along with technical, business, psychological expertise helps enhance User Experience and thus helps improve various streams of digital products, environments, systems and services.
As a full time graduate student at Bentley University, I am using my psychology background and business experience to pursue my MS in Human Factors in Information Design. I have seen the impact of poor service design and I look forward to the Boston Service Jam as an opportunity to expose people to the importance of putting resources into designing services as much as putting resources into software design.
I’m a Research Associate at the User Experience Center (UXC) in Bentley University. I am also currently pursuing Masters in Human Factors in Information Design at Bentley University to supplement graduate coursework I’ve completed in library science and information management. My interest in service design stems from past work in service industries such as libraries, wellness centers, and software call centers and engaging with customers as they experienced various levels of joy and frustration as they tried to accomplish a personal goal. I’m excited for the Boston Service Jam as an opportunity for everyone to share ideas and gain experience designing services which improving the customer experience.